But the Bluetooth driver no longer exists on my device.īeing that this device is only 10 days old, I'm considering just returning the device and the microsoft mouse and continuing to use my wife's MacBook. Software that does not actually do anything. Every search for fixing this issue asks you to download some 3rd party driver detection In my mind, this should be an easy fix of going to an authorized site (either Samsung or Microsoft) and downloading a valid Bluetooth driver. It's been about 2 hours and I haven't heard back. Until ultimately they said they'll have someone call me back.
I was bounced around to multiple departments Microsoft has not been much help at this time. When I called Samsung, they stated that Microsoft is disabling Bluetooth devices in their Windows 10 update and that I need to resolve the issue with Microsoft. The factory reset returned theĭriver, but then a FORCED Windows 10 update happened that I could not opt out of and the Bluetooth driver was once again gone. Being that it's only a week old, it wasn't that painful and I didn't lose any work. The last thing I did was do a factory reset of the device. I have done that and Bluetooth still does not show up. The next recommendation is to go to services.msc and to turn Bluetooth Support Servicesįrom Manual to Automatic. I search for how to fix this nearly every recommendation is to go to Device Manager and update the driver, but Bluetooth is not listed as an option under Device Manager. When I run Troubleshooter, it says "There is no Bluetooth on this device". Now when I go to the Bluetooth settings, there is no "on/off" toggle. Then a few days ago, it performed a Windows 10 update, and it completely deleted my Bluetooth driver. So I know that a) Bluetooth came with the device and b) it was working at one point in time. I'm running a Microsoft Surface Mouse (Bluetooth), I've used Samsung Flow software (which uses Bluetooth) and I have been able to transfer files between my Galaxy Book and my wife's MacBook using Bluetooth. It performed exactly how expected for about a week. I just bought a Samsung Galaxy Book 12" running Windows 10 Home.
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